{"id":12409,"date":"2017-08-08T13:09:17","date_gmt":"2017-08-08T11:09:17","guid":{"rendered":"https:\/\/www.lunapartner.it\/emoticon-nelle-mail-di-lavoro\/"},"modified":"2024-11-28T17:44:09","modified_gmt":"2024-11-28T16:44:09","slug":"emoticons-in-work-emails","status":"publish","type":"post","link":"https:\/\/www.lunapartner.it\/en\/emoticons-in-work-emails\/","title":{"rendered":"Emoticons in work emails? A study advises against them&#8230;"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>Inserting emoticons<\/strong> in work emails <strong>is a double-edged sword<\/strong>. The risk is <strong>losing credibility<\/strong>: the results of an academic study show that &#8220;smiley faces&#8221; don\u2019t always communicate exactly what one intends&#8230;<br \/>\n<!--more--><\/p>\n<p>It might not be a good idea to write an email to a colleague and insert an emoticon to &#8220;seem friendlier.&#8221; Even with the intent of adding a more casual tone to the conversation, it\u2019s not guaranteed that the recipient will interpret the message the same way. In fact, this could end up increasing the distance between you.<\/p>\n<p>According to a study conducted simultaneously by the <strong>Universities of Haifa, Negev, and Amsterdam,<\/strong> the use of emojis could give colleagues the impression of lesser competence, which in turn might lead them to share fewer details or information with the sender. The research, which involved 549 participants from 29 different countries, was reported by the <em><strong>World Economic Forum.<\/strong><\/em><\/p>\n<p>The study, published in the <em>Personality Science Journal<\/em> under the title <strong>\u00abThe Dark Side of a Smiley\u00bb<\/strong>, reveals:<\/p>\n<blockquote><p><em>\u201cFirst impressions are heavily influenced by emotional expressions, such as smiles. In face-to-face interactions, those who smile are perceived as warmer and more competent compared to those who never smile. In computer-mediated communications, primarily text-based, the smiley serves as the digital representation of a smile. But can it truly be considered a substitute?\u201d<\/em><\/p><\/blockquote>\n<p>Three different experiments were conducted on this subject. In one, participants were asked to evaluate a work email both in terms of professionalism and emotional tone: the messages were nearly identical, with the only difference being the <strong>inclusion of smileys in some.<\/strong><\/p>\n<p>The research revealed that, unlike &#8220;real&#8221; smiles, emoticons <strong>do not communicate greater warmth<\/strong> and tend to undermine the perception of competence.<\/p>\n<h4 style=\"text-align: justify;\">An emoji is not a smile&#8230;<\/h4>\n<p>The strongest confirmation of this theory came from the responses themselves: emails containing emoticons received <strong>fewer professional details<\/strong> in the replies.<\/p>\n<p>Additionally, an unexpected factor emerged: <strong>gender<\/strong>. When the sender\u2019s gender was not clearly identifiable, the presence of emoticons led recipients to assume the sender was female. Fortunately, this did not show any correlation with the perceived competence.<\/p>\n<p>Considering that the perceptions recorded transcended the participants&#8217; countries of origin, the study results become even more intriguing. The difficulty of recognizing the appropriateness of tone and register is perhaps one of the greatest challenges in &#8220;mediated&#8221; communication\u2014and the experiment demonstrates this. The results indicate:<\/p>\n<blockquote>\n<p style=\"text-align: justify;\"><em>\u201cPeople tend to assume that a smiley is a virtual smile. However, the results of this study show that, in the workplace, at least for initial interactions, this assumption is incorrect.\u201d.\u00a0<\/em><\/p>\n<\/blockquote>\n<p><strong>Communication cannot ignore the definition of context<\/strong>\u2014shaped by factors such as knowledge, environment, and the relationship between participants. Smiles have almost become automatic in writing\u2026 but when in doubt, it\u2019s better to think twice before including one!<\/p>\n<p>To stay updated on industry studies, <strong>keep following Lunapost!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un&#8217;arma a doppio taglio: i risultati di una ricerca accademica dimostrano che le &#8220;faccine&#8221;\u00a0non comunicano\u00a0solo quanto si vorrebbe&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[580],"tags":[],"class_list":["post-12409","post","type-post","status-publish","format-standard","hentry","category-content-type"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Emoticon nelle mail di lavoro? 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